The terms that govern your use of shopmona.uk. Last updated 3 September 2026.
By accessing or using shopmona.uk ("MONA", "we", "us", "the platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the platform.
We may update these terms from time to time. The "Last updated" date above will change when we do. Continued use after changes constitutes acceptance of the revised terms.
To make purchases or sell on MONA, you must create an account with accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these terms or pose a risk to the marketplace.
MONA connects customers with independent boutiques. When you place an order, you are purchasing from the boutique(s) listed on the order. Prices are shown in GBP and include VAT where applicable.
Payments are processed securely through Stripe. MONA does not store your full card details. By completing a purchase, you authorise the charge for the order total including any applicable shipping fees.
Orders may contain items from multiple boutiques. Each boutique fulfils their portion of the order independently, so items may arrive in separate shipments.
Each boutique sets its own shipping methods, costs and estimated delivery times. These are displayed at checkout. MONA is not a carrier and does not directly control shipping timelines.
If your order involves multiple boutiques, each boutique ships their items separately. Delivery estimates are per-boutique and shown during checkout and in your order confirmation.
Each boutique on MONA sets its own returns policy, which is displayed on their boutique page and during checkout. Please review the relevant policy before purchasing.
MONA Purchase Protection — if an item arrives significantly not as described, is damaged in transit, or does not arrive at all, MONA will mediate between you and the boutique. If the issue cannot be resolved, MONA may issue a refund at its discretion to protect the buyer experience.
Refunds are processed to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank.
Sellers agree to list items accurately, fulfil orders promptly, and honour their stated returns policy. Sellers must comply with all applicable laws including consumer protection regulations.
MONA reserves the right to remove listings, withhold payouts, or suspend seller accounts that breach these terms or harm the marketplace.
All MONA branding, design, and platform content are the property of MONA or its licensors. Boutique product images and descriptions remain the property of the respective sellers.
You may not reproduce, distribute or create derivative works from MONA's platform content without our written permission. Sellers grant MONA a licence to display their product content on the platform for the purpose of operating the marketplace.
You agree not to:
MONA acts as a marketplace connecting buyers and sellers. To the maximum extent permitted by law, MONA is not liable for the quality, safety or legality of items listed, the accuracy of listings, or the ability of sellers to fulfil orders.
Our total liability for any claim arising from your use of the platform is limited to the amount you paid for the relevant order. Nothing in these terms excludes liability that cannot be excluded under English law, including liability for fraud or personal injury caused by negligence.
If you have a dispute with a boutique, we encourage you to first contact the boutique directly through MONA. If the issue is unresolved, you can open a dispute through your order page and MONA will mediate.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of MONA shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these terms, please contact us at hello@shopmona.uk.
See also our Privacy Policy.
